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Standard Products Inc.

Technical Supervisor, Client Services

Canada-Quebec-Saint-Laurent

1497764

Company Information

Standard Products is a Montréal-based, privately-owned company that is acknowledged as one of Canada’s50 Best Managed Companies; it is a member of the Platinum Club. We, at Standard, are proud of our products, of our staff, our service and our innovative strength. We provide global lighting solutions in response to the needs and requirements of commercial, industrial and residential markets across Canada through our network of wholesale and retail suppliers. At Standard, we inspire creativity, we nurture talent, we applaud achievements, and create an environment that stimulates professional growth and development.


Job Description

RESPONSIBILITIES

In the context of our company’s growth, we are seeking the services of a Technical Supervisor, Client Services. You will report to our Director of Quality, and will be responsible for the coordination of all customer requirement activities, client case management, as well as the evaluation and resolution of problems encountered by end-users.

Your main responsibilities will be as follow:

  • Record and manage cases involving problems submitted by clients;

  • Review and analyze lighting products following the report of major problems, and make decisions regarding their replacement;

  • Analyze and propose recommendations regarding compatibility issues (dimmers, drivers, ballasts);

  • Offer technical assistance to sales and marketing services regarding product support;

  • In cooperation with General Operations Manager in China, coordinate communications with suppliers regarding returns, credits or replacement of defective products;

  • Examine returns and undertake quarantine process for product recalls;

  • Work in collaboration with the Director of Quality  to review client problems;

  • Supervise the work of a Client Services Technician regarding the management of returned products, lab analysis and problems submitted by clients;

SKILLS AND QUALIFICATIONS 

To meet this challenge, you must have:

  • A baccalaureate degree in electrical engineering or relevant qualifications as well as five years’ experience in the field of electronics or electricity;

  • Knowledge in the field of  LED lighting systems;

  • Knowledge of North-American electrical networks;

  • Knowledge in the field of electronics, namely, AC/DC converter and rectifier circuits as well as the workings of dimmer devices;

  • An understanding of the lighting standards ie: C22.2-250 and the UL1598 series, DLC, Energy Star;

  • Experience in the area of personnel management;

  • Acting member of the OIQ (Ordre des ingénieurs du Québec) would be an asset;

  • Proficiency in the use of the Microsoft Office system;

  • Excellent command of spoken and written English and French;

  • Strong leadership qualities as well as an aptitude for analyzing and resolving problems; aptitude for public speaking;

  • Strong client services skills; excellent teamwork qualifications as well as a good planning organizational abilities;

  • A superior ability in priority management as well as proficiency in simultaneous multi-tasking;

  • A strong sense of autonomy as well as being detail oriented;

  • The ability to adapt to change;

BENEFITS

STANDARD creates a stimulating work environment where people have the opportunity to develop their talent and reinvent themselves. We, at Standard, make every effort to promote a well-adjusted personal and professional life. Ourorganizational cultureis also founded on values of inclusion and diversity, both of which constitute a competitive edge. Moreover, we are proud of our company’s involvement in the community and the ongoing initiatives that it supports.

We wish to thank all those who have submitted an application. Only those invited for an interview will be contacted.

In this document, use of the masculine is generic for the sole purpose of readability.


Posting Date: 07-Feb-2017OtherEngineering Permanent, Full-Time Open 1 ASAP
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